Help & FAQs

Welcome to the Interio Mart Help & FAQs section. Interio Mart, a brand of Eflute Packaging Pvt. Ltd., has been serving customers since 2017 from Bangalore as India’s largest B2C marketplace for interior products and services. Our goal is to provide buyers and suppliers with a seamless, reliable, and transparent platform. This section addresses common queries, helping users navigate the website, make informed purchases, and access support efficiently.

Account & Registration

Creating an account on Interio Mart is quick and easy. Users can register using their email or mobile number, providing accurate details to ensure smooth order processing. Registered users can save their preferences, track orders, manage communication settings, and access purchase history. Maintaining secure login credentials is crucial, and users are encouraged to update their passwords regularly to protect their accounts from unauthorized access.

Product & Service Queries

Interio Mart hosts a wide range of interior products and services, including furniture, lighting, flooring, kitchen solutions, decor, doors, windows, and hardware. Each product listing includes detailed specifications, pricing, and supplier information. Buyers are encouraged to review product details and descriptions thoroughly before making a purchase. For any additional clarification, our customer support team is available to answer questions regarding product features, availability, and suitability for your needs.

Order Placement & Payment

Placing an order on Interio Mart is simple and secure. Users select the desired products or services, add them to the cart, and complete the purchase through trusted payment gateways. Various payment options, including credit/debit cards, UPI, and net banking, are supported. All payment transactions are encrypted to ensure security. Buyers should verify their orders and payment details before confirming the purchase to avoid errors or delays.

Shipping & Delivery FAQs

Interio Mart ensures timely and safe delivery of products through verified suppliers and reliable logistics partners. Delivery timelines depend on product type, size, customization requirements, and buyer location. Buyers can track their orders in real-time via their account or using tracking information provided via email or SMS. For special deliveries, such as bulky furniture or customized solutions, professional handling and installation services are arranged to ensure a hassle-free experience.

Returns, Refunds & Cancellations

Interio Mart has clear procedures for returns, refunds, and cancellations. Products eligible for return include those that are damaged, defective, or not as described. Buyers must report issues promptly and follow the return process as guided by our support team. Refunds are processed through the original payment method once the return is verified. Cancellation of orders is allowed before dispatch, and policies for custom or special orders may vary. Our team works diligently to ensure all issues are resolved efficiently and fairly.

Supplier & Service Support

For buyers working with suppliers or availing interior services, Interio Mart facilitates direct communication while ensuring the quality and reliability of the services provided. Buyers can ask questions about installation, service timelines, and supplier credentials. Suppliers are verified to maintain trust, and any concerns regarding service quality are addressed promptly by our customer support team.

Technical Support & Assistance

Users encountering technical issues on the website or while using the platform can contact our support team for assistance. Common issues include login problems, payment failures, or difficulty accessing product details. Interio Mart provides timely solutions to ensure a smooth user experience. We encourage users to provide detailed information about any technical issues to help us resolve them quickly.

Policy & Legal Information

All transactions on Interio Mart are governed by the platform’s Terms of Use, Privacy Policy, Returns & Cancellation Policy, and Shipping & Delivery Policy. Buyers and suppliers are encouraged to review these policies regularly to understand their rights and responsibilities. Transparency and adherence to legal requirements are a priority for maintaining trust and credibility on our platform.

Contact Us

For any questions not covered in the FAQs, buyers can reach out to Interio Mart’s dedicated support team via email, phone, or the website support portal. Our team ensures that queries are addressed promptly, helping buyers and suppliers enjoy a seamless experience while using India’s largest B2C marketplace for interior products and services.