Returns & Cancellation Policy

At Interio Mart, a brand of Eflute Packaging Pvt. Ltd., we are committed to providing a seamless and satisfying shopping experience. Established in 2017 in Bangalore, InterioMart.com has become India’s largest B2C marketplace for interior products and services, connecting buyers with verified suppliers. This Returns & Cancellation Policy outlines the conditions, procedures, and timelines for returning products or cancelling orders, ensuring transparency and trust in all transactions.

Order Cancellation

Buyers may request the cancellation of their orders before the product is dispatched or service is initiated. To cancel an order, buyers should contact Interio Mart’s customer support team with their order details. Cancellation requests for customized or specially fabricated products may be subject to different terms, as these items are produced specifically for the buyer. We encourage early cancellation requests to avoid inconvenience and ensure smooth processing.

Eligibility for Returns

Products purchased through Interio Mart may be eligible for returns if they are damaged, defective, or not as described. Buyers must inspect their products upon delivery and report any issues immediately to the support team. Custom-made products or services may have specific return restrictions, which will be clearly communicated at the time of purchase. Our policy ensures that buyers receive products in perfect condition and as per their expectations.

Return Request Process

To initiate a return, buyers must contact our customer support team and provide the order number, photographs (if applicable), and a description of the issue. Interio Mart will coordinate with the supplier to verify the return request. Timely communication is essential for quick processing. Once the return is approved, buyers will be provided with instructions for returning the product securely to the supplier or designated pickup point.

Inspection and Verification

Upon receiving the returned product, Interio Mart and the supplier will inspect it to ensure that it meets the return criteria. This process includes verifying damages, defects, or discrepancies with the original product description. Proper inspection ensures fairness and accuracy, allowing buyers to receive a full or partial refund based on the condition of the returned product.

Refund Processing

Approved returns and cancellations will be refunded through the original mode of payment used during purchase. Refund timelines may vary depending on payment gateways or banking procedures but are generally processed promptly after verification. Interio Mart ensures transparency and efficiency throughout the refund process to maintain trust and satisfaction among buyers.

Partial Returns and Exceptions

Certain scenarios may qualify for partial refunds, such as minor damages, delayed deliveries, or partial service fulfillment. Customizations, personalized orders, or services that have been initiated may not be eligible for full refunds. Buyers are encouraged to review product descriptions and service terms carefully before placing orders to understand applicable conditions.

Communication and Support

Interio Mart provides dedicated support to address queries related to returns and cancellations. Buyers can reach out via email, phone, or the support portal for guidance and updates. Clear communication ensures that buyers are well-informed throughout the process, enabling a hassle-free resolution of returns or cancellations.

Policy Updates

Interio Mart may periodically update this Returns & Cancellation Policy to reflect operational changes, legal requirements, or improved service practices. All updates will be communicated on the website, and buyers are encouraged to review this page regularly to stay informed about their rights and responsibilities.

Commitment to Buyer Satisfaction

Our Returns & Cancellation Policy reflects Interio Mart’s commitment to buyer satisfaction, fairness, and transparency. By providing clear guidelines and a reliable process, we ensure that every buyer can shop confidently, knowing that their concerns will be addressed efficiently and fairly.