Refund Policy

Introduction

At Interio Mart, a brand of Eflute Packaging Pvt. Ltd., we are committed to ensuring a seamless and satisfactory shopping experience for our buyers. Established in 2017 in Bangalore, InterioMart.com has grown into India’s largest B2C marketplace for interior products and services, connecting buyers with verified suppliers. This Refund Policy outlines the terms and conditions under which buyers may request refunds, ensuring transparency, trust, and fairness across all transactions.

Eligibility for Refunds

Refunds are applicable for products and services purchased through Interio Mart that are damaged, defective, not as described, or not delivered within the promised time frame. Buyers are requested to inspect all products upon delivery and notify our support team immediately if there are any issues. Customized products or services may have specific terms, which will be communicated at the time of purchase. Our goal is to ensure that buyers receive exactly what they ordered in perfect condition.

Refund Request Process

To request a refund, buyers must contact our customer support team through the official Interio Mart channels, providing order details, photographs (if applicable), and a description of the issue. Our team will review the request and coordinate with the supplier to verify the problem. All refund requests should be submitted within the specified timeframe mentioned in the order confirmation or service agreement. Prompt communication ensures faster resolution and processing of refunds.

Inspection and Verification

Once a refund request is submitted, Interio Mart, in coordination with the supplier, may initiate an inspection to verify the reported issue. This process ensures that refunds are processed fairly and that buyers’ concerns are addressed accurately. The inspection may include product evaluation, service verification, or review of installation issues, depending on the nature of the purchase.

Refund Approval and Processing

Upon successful verification, the refund will be approved and processed through the original payment method used during the purchase. Refunds may take a few business days to reflect in the buyer’s account depending on the payment gateway or banking system. Interio Mart ensures a smooth and transparent process to maintain trust and satisfaction among buyers.

Partial Refunds and Exceptions

Certain scenarios may qualify for partial refunds, such as minor damages, delayed deliveries, or service adjustments. Customizations, special orders, and services that have been partially delivered may have different refund policies, which will be clearly communicated at the time of purchase. Refunds will always be processed in a fair and transparent manner, respecting both buyer and supplier obligations.

Communication and Support

Interio Mart provides dedicated support to address all refund-related queries. Buyers are encouraged to reach out through email, phone, or the support portal for guidance and updates regarding their refund requests. Clear communication ensures that buyers remain informed and confident throughout the refund process.

Policy Updates

Interio Mart may update this Refund Policy periodically to reflect changes in operations, legal requirements, or improvements in service practices. Updated policies will be communicated on the website, and buyers are encouraged to review this page regularly to stay informed about refund procedures and conditions.

Commitment to Buyer Satisfaction

At Interio Mart, we prioritize buyer satisfaction, transparency, and fairness in all transactions. Our refund policy is designed to provide reassurance to our buyers, ensuring that every purchase through our platform is safe, secure, and meets their expectations.