Submit a Complaint

At Interio Mart, a brand of Eflute Packaging Pvt. Ltd., we prioritize the satisfaction and trust of our users. Since our establishment in 2017 in Bangalore, InterioMart.com has grown to become India’s largest B2C marketplace for interior products and services, connecting buyers with verified suppliers. This page provides a structured and transparent process for submitting complaints related to products, services, deliveries, or any experience on our platform. Our goal is to address issues promptly, fairly, and effectively.

Why Submit a Complaint

Submitting a complaint allows users to communicate concerns, highlight discrepancies, and seek resolution in a structured manner. Whether it relates to product quality, service delays, order discrepancies, or supplier issues, complaints provide an opportunity for Interio Mart to investigate, rectify, and prevent recurring issues. By bringing concerns to our attention, users play a vital role in improving the overall marketplace experience.

Eligibility for Complaint Submission

Users can submit complaints regarding any purchase, service, or interaction on InterioMart.com. Complaints are valid for products that are damaged, defective, not as described, or services that are delayed or improperly executed. Custom or special orders may have specific guidelines, which will be communicated to the user at the time of purchase. Timely submission of complaints ensures faster resolution and smoother processing.

How to Submit a Complaint

Complaints can be submitted through multiple channels, including the online complaint form on the website, email, or by contacting our customer support team directly. Users should provide complete details, including order numbers, product or service details, and a clear description of the issue. Including relevant photographs or supporting documents helps our team investigate and address the complaint efficiently.

Complaint Review and Resolution Process

Once a complaint is submitted, our dedicated team reviews the details, communicates with the supplier if necessary, and verifies the issue. Interio Mart ensures a thorough investigation to determine the appropriate resolution, which may include replacement, refund, service correction, or other suitable actions. Users are kept informed throughout the process, ensuring transparency and accountability.

Timelines and Communication

We aim to acknowledge all complaints promptly, usually within 24–48 hours of submission. Resolution timelines may vary depending on the nature of the complaint, product type, or service complexity. Interio Mart maintains open communication, providing users with updates and expected resolution timelines to ensure a smooth and stress-free experience.

Escalation and Follow-up

If a user feels that a complaint has not been adequately resolved, escalation options are available through senior customer support or management. Our escalation process ensures that concerns are reviewed at higher levels and addressed fairly. Follow-up communication allows users to verify that corrective actions have been implemented to their satisfaction.

Commitment to Quality and User Satisfaction

At Interio Mart, we are committed to maintaining high standards of quality, reliability, and transparency. The complaint submission process reflects our dedication to resolving user concerns efficiently and ensuring that buyers and suppliers have a trustworthy and seamless marketplace experience. Your feedback and complaints help us continually improve our products, services, and platform operations.